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EXECUTIVE VIEWPOINT






                           Operating in the eye of the COVID-19 storm


                           By Asif R. Chowdhury  [UTAC Group]





        I     n these past 18 months or so, the   The use of safety officers has provided   the pandemic. But because of our stringent



                                                                              mitigation plan, we have been able to
              semiconductor sector has been
                                           the necessary structure for continued safe
              put to the test by unprecedented
                                           taking care of the workplace, the
                                                                              possible, we have been actively working
              supply constraints and logistical   operation across the entire business—  recover in a short period of time. Where
        disruption. This has been across the   employees located there, and tending to   with local governments and the private
        supply chain spectrum — from material   the needs of those who become unwell.   sector to provide free COVID vaccinations
        shortages, to material cost increases, to   To enhance safety, new technology   to our employees This has meant that
        significant increases in new equipment   and processes have been installed at all   business continuity has been upheld, and
        cycle time — all resulting in historic   UTAC facilities. These include thermal   we are now reaping the rewards.
        component shortages. Some industries,   temperature scanning terminals (TTSTs),   Although it may be too early to see
        such as automotive, have suffered,   along with a regular antigen rapid test   the full impact of the COVID-19 crisis
        and continue to suffer, the worst. The   (ART) program. Safe
        COVID-19 pandemic has meant that   distancing measures are
        long-established methods of working   implemented throughout
        are no longer applicable and need to be   each site, with check-in
        adapted accordingly. We are constantly   and check-out systems
        looking at innovative ways to navigate   installed at all access
        through this crisis so that we can service   points.
        all our customers’ demands.          Some measures have
          Further complicating the challenges   included, where possible,
        noted above are the higher demands for   letting a sizable portion
        semiconductor products that came about   of employees conduct
        because of the pandemic, thereby placing   their work from home.
        the semiconductor manufacturing    We have supplied them
        industry under extreme pressure. To   with the necessary IT
        meet this demand, we have been running   support to enable this to
        at full capacity and managed to achieve   be done, so that there has
        an impressive 70% growth during    been no unwanted impact
        2021. In addition, for the first time in   on the smooth running
        its history, the company reached the   of the business. In most
        milestone of US$1Bn in revenue in the   cases, meetings have been
        third quarter of 2021.             carried out via online
          The pandemic has also reinforced   conference platforms.
        the importance of the well-being of   W e h a v e a l s o
        our employees to the success of our   implemented a complete
        company. At UTAC, we are taking this   range of measures that
        responsibility very seriously by making   rigorously follow official
        certain that our staff are safe and healthy.   COVID-19 guidelines.
        We continue to invest in employees   By  doing  so,  we  have
        by creating a safe environment that is   been able to maintain
        conducive to business.             continued operations at
          By observing strict guidelines about   our sites across Asia—
        how members of our staff interact with   in Singapore, Malaysia,
        one another, we have been able to work in   Indonesia, Thailand, and
        a safe environment. The implementation   China. Despite all the
        of a system of safe management measures   precautions, some of our
        through the assignment of safety officers   facilities, unfortunately,
        has proved itself to be highly effective.   had to face dealing with
                                                                 Figure 1: UTAC smart factory summary.

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        12   Chip Scale Review   March  •  April  •  2022   [ChipScaleReview.com]
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